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108, Shangrila Arcade,
Nr. Shyamal Cross Road,
Satellite, Ahmedabad - 380015

Career

Join the Healing Touch of Expert Care.

Customer Care Executive

At New Touch, customer care executives help create an environment and culture that enable us to fulfil our mission of providing exceptional client service, follow-up, and scheduling their appointments with the Doctor. The ideal candidate is an extremely detail-oriented and multitasking individual who has experience or is a fresh graduate who can take on this challenging Job to grow the business. A person should have good communication & presentation skills.

Objectives of the Job:

  • Optimise office operations and oversee internal processes, supplies, and equipment
  • Generate a positive impression of our business by welcoming visitors, responding to requests, and supporting coworkers
  • Encourage efficient scheduling, workflows, communications, and office operations daily.
  • Recognise issues requiring immediate attention, and communicate to leadership any deviations from standard operating procedure

Responsibilities

  • Greet visitors in a friendly manner; answer and redirect or answer phone calls; manage email, respond to enquiries and text messages
  • Oversee standard office equipment and supplies (such as printer, ink, toner, and paper), and report any malfunctions to the appropriate person or department
  • Maintain detailed calendars, coordinate schedules, prioritise meeting requests and logistics, and arrange all aspects of travel
  • Establish and maintain a record-keeping system for contacts, files, and customer records

Required skills and qualifications:

  • Good written and verbal communication skills
  • Ability to multitask and manage time effectively
  • Graduate from any Stream

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